Yes HP, I f you are out there, I am STILL blogging about this. I vow to blog about this until we reach a "resolution" that is appropriate for the mistreatment I have been subjected to as a loyal return HP customer-which by the way-I will NEVER BE AGAIN.
Dear HP Desktop Escalated CSC team,
Please forward this message to your superior. The escalated case managers have to report to someone who deals with the customers that are going ballistic. I am that customer. I have been blogging, tweeting, and facebooking about my dissatisfaction with HP and received over 3800 negative impressions in just 2 days. I am just one customer, but social media allows me to reach hundreds of thousands of customers which I will continue to do as I am very plugged into social media. I also emailed to the External CEO department, as well as the CEO of HP directly and will continue to do so every day until we find a "resolution."I think the "resolution" options were pretty shitty ones that Gilbert offered me since only part of my issue is my extreme computer problems, the other part of the issue is the nightmare it has been getting this issue resolved. I think I have spent more time on the phone than anyone has spent actually trying to repair my computer since the repair center is a joke and mailed me back a non-working computer with no explanations.
I am starting to have an intense hate for HP. I am going to make as much noise as possible every single day until we find a "resolution." I tried to be understanding and nice and respectful and apparently no one gives a shit for nice.
Here is some background information I provided Gilbert if anyone of real authority is going to actually take me seriously.
http://hp-servicemadesimple-andhorrible.blogspot.com/
Sincerely,
Brooke Fuller
