Gilbert,
I am feeling frustrated AGAIN. I emailed you last night, you did not respond. I thought you were going to call me after you ordered the service call and you did not. Today I received a hard drive in the mail. It would have been nice to know that it would be mailed directly to me.
Obviously no one came to fix the computer today and no one called either, which makes me have little hope that they will be able to fix it on Monday. Which was the next possible time you said would be available and that they would call to figure out a time. I understand that it would have been near impossible to get someone here to fix the computer today, but I think its ridiculous that no one could call to schedule a time for next Monday or to schedule a time for any day next week. Now if I even do get a call next week who knows when they will have time to squeeze me in?
This does not feel like the "extra mile" you said you were going for me. You might need to "escalate" me two more levels because that is how I am feeling right now.
Brooke
I am feeling frustrated AGAIN. I emailed you last night, you did not respond. I thought you were going to call me after you ordered the service call and you did not. Today I received a hard drive in the mail. It would have been nice to know that it would be mailed directly to me.
Obviously no one came to fix the computer today and no one called either, which makes me have little hope that they will be able to fix it on Monday. Which was the next possible time you said would be available and that they would call to figure out a time. I understand that it would have been near impossible to get someone here to fix the computer today, but I think its ridiculous that no one could call to schedule a time for next Monday or to schedule a time for any day next week. Now if I even do get a call next week who knows when they will have time to squeeze me in?
This does not feel like the "extra mile" you said you were going for me. You might need to "escalate" me two more levels because that is how I am feeling right now.
Brooke
