Don't want to keep you in suspense, but HP has provided me with a "resolution" that sucks. After more drama, more incompetence, and more run around my case manager said he would try to "go the extra mile." He gave me 3 options for fixing my computer. I felt extremely lucky that he was willing to go the extra mile and order a technician to fix my computer-oh wait, isn't that just a given with my warranty!!!??? And he might just extend my warranty if I am lucky and on best behavior. In conclusion, HP customer care still sucks. I do not feel any "resolution" AT ALL.
OH, and I still have a non functioning computer and I am sure hours more of runaround before we get this issue resolved. Looking forward to it!
